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| Terms & Conditions |
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Please read and understand these terms prior to ordering. We appreciate our customers and we want them to be happy with their purchases. Customer satisfaction is our #1 goal, but in order to protect ourselves and our business we must abide by the following terms and conditions. If you have any questions regarding our policies that are not answered by the following paragraphs or the FAQ Section please feel free to contact us.
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All parts sold by Cygnus Performance are for off road/racing use only. Products sold by Cygnus Performance are not intended for vehicles that will ever be driven on public roads. You are responsible for complying with your local laws.
Warranties
All parts sold by Cygnus Performance are new unless clearly noted otherwise. Cygnus Performance does not provide a warranty on any parts. Parts are only covered by manufacturer's warranties.
Part Installation
Cygnus Performance recommends having your performance parts installed by a professional mechanic unless you are familiar with working on cars and comfortable with doing the installation yourself. We will not be held responsible for any damage or injuries that result from improper part installations.
Returns
Returns are not accepted unless you received an incorrect part due to Cygnus Performance's error (see shipping discrepancies below for terms). Returns due to customer error, dissatisfaction, no longer wanting a product or any other reason aside from an error on our part will generally not be accepted. Returns are for store credit only. ALL RETURNS WILL BE ENTIRELY AT THE DISCRETION OF CYGNUS PERFORMANCE. No returns will be accepted or processed without an RMA # on the box. Returns made without an RMA number or made without prior authorization may be refused.
Shipping Discrepancies & Damages
If you receive an incorrect or damaged part notify Cygnus Performance immediately. It is the customer's responsibility to inform Cygnus Performance of any shipping discrepancies or damages within 10 days of receiving the item(s). This includes receiving the wrong part, wrong color, missing pieces, receiving a damaged part etc. If Cygnus Performance is not informed within 10 days of the customer receiving the incorrect or damaged item(s) we will not be able to able to process any claims, returns or exchanges. If you receive an incorrect or damaged part do not install it unless you are prepared to keep it. It is the customer's responsibility to make sure the part number(s) they receive match the part number(s) they ordered prior to installing the part(s). Parts must be in brand new, resell-able condition in order to be eligible for an exchange or return. All original packaging including the box the part came in and any documentation must be kept in order to process any claims, returns or exchanges. In the event that a part is incorrect or damaged Cygnus Performance will replace it or refund the customer at the sole discretion of Cygnus Performance.
Price Changes
We do our very best to ensure all prices on our website are current, but this is a difficult task. The 60+ manufacturers we regularly work with change their prices very often. It is almost an impossible task to keep all prices current all the time. In the rare event that a price cannot be honored we will contact you before you are billed to see what you want to do. When this happens you will always be given the option to cancel the order before you are billed.
International Orders
Our website is not equipped to automatically process any international orders. All international orders must be completed via phone, fax or email. Cygnus Performance does not ship to all countries, and reserves the right to evaluate and accept or decline each international order at its discretion. If you wish to place an international order please contact us for availability and a shipping quote.
Shipping to an Alternate Address
For all orders shipping to an address that is not the credit card's billing address we require the card holder to fill out an Alternate Shipping Address form and either email or fax it to us. This form may be downloaded by Clicking Here. The Fax/Email must be completely legible and must include a copy of your driver's license and credit card. This extra step is required to prevent fraud. We understand that you may buy other products on the web and have them shipped to a different address without having to complete this extra step, but this process is extremely common with automotive performance parts. Their cost and ease of resale makes them targets for fraud. Some automotive performance vendors won't ship to an address different from the billing address period. Believe us, if this step wasn't absolutely necessary to combat fraud we would rather skip it too!
Product Images
Please note that while we do our very best to keep all of our product images current, we can not guarantee the part you are being shipped will exactly match the picture(s) of the part on our website. Manufacturers will sometimes update and redesign products. If there is any concern about the pictures on our website matching the parts you are ordering please contract us prior to ordering. Receiving a newer version of a part than the part pictured on our website does not qualify for a return.
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